Support for Existing Customers

If you have questions about a specific Hamilton^® CapTel^® solution or program, we’ve got answers. Simply click on any of the support sections below for a list of Frequently Asked Questions. If you don’t find the answer you’re looking for, please complete the online request form or initiate a live chat session by clicking the “Live Chat” button in the bottom right of your screen.

Our Hamilton CapTel customer care representatives are ready to help you.

ANSWERS to Frequently Asked Questions

Hamilton® CapTel® Phone Model 840i

Hamilton® CapTel® Phone Model 2400i

Hamilton® CapTel® Phone Model 880i

Hamilton® CapTel® for Business, Interconnected by Tenacity™

Hamilton Mobile™ CapTel®

PROGRAMS for Healthcare Professionals

Hearing Healthcare Program

Senior Care Program

Demo Phone Quick Start Guide

Hamilton CapTel HIMSA Noah® Module

Not Sure Exactly What You’re Looking For?

Contact a Customer Care Representative

If you have questions about a specific Hamilton CapTel solution or program, we've got answers! Our team of customer care representatives are available to assist via phone and email 24/7. Live Chat is available between the hours of 7 - 12AM CT on weekdays and 9:30AM - 6PM CT on weekends. To initiate a live chat session, click the "Live Chat" button in the bottom right of your screen.

Contact Hamilton CapTel

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Advanced speech recognition software is used to process calls, and, in certain circumstances, a live communications assistant may be included on the call. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Third-party charges may apply: the Hamilton CapTel phone requires high-speed internet access (Wi-Fi capable) and in some cases, may require telephone service. When using Hamilton CapTel on a smartphone or tablet and not on Wi-Fi, a data plan is required. Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Third-party trademarks mentioned are the property of their respective owners. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks is under license. Courtesy of Cisco Systems, Inc. Unauthorized use not permitted. CapTel is a registered trademark of Ultratec, Inc. Copyright ©2024 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc. d/b/a/ Hamilton Telecommunications.