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CapTel Phone

Placing and Receiving Calls

Placing and Receiving Calls with the CapTel Phone works the same as any other telephone. All of the captioning takes place behind the scenes and does not interfere or interrupt your phone conversation.

CapTel Service Diagram

Using the latest in voice-recognition technology, a specially trained operator transcribes everything that is being said by the person you're calling. The words are then transferred seamlessly to the bright, easy-to-read screen on your CapTel Phone.

The captions appear almost simultaneously, so you'll have complete confidence that you're receiving everything that's being said.

PLEASE NOTE:
The CapTel Captioned Telephone is designed for people who have difficulty hearing over the phone. People who do not require captioning support for their telephone calls should only use the CapTel phone with the CAPTIONS featured turned off. The CapTel phone is intended to facilitate telephone communication between two or more parties on a telephone call. Any other use of the phone is considered a violation or misuse of the service.

Limitations of Emergency Calls for IP Based CapTel Phones

If you choose to use your Hamilton CapTel phone to place a 911 call, you may or may not receive captions as your Internet connection must be working to receive captions, and you must have elected to turn captions on. When you dial 911 using Hamilton CapTel Phone, you will be connected directly to an appropriate Public Service Answering Point (PSAP), however, the captions on the call will be connected to the Hamilton CapTel Call Center through the Internet connection, as long as you have elected to turn captions on. If at any time during a 911 CapTel phone call you elect to turn captions off, you will not receive captions until you turn the captions feature back on.

IF THE PHONE, COMPUTER OR MODEM USED TO ACCESS THE INTERNET DOES NOT HAVE A BACKUP POWER SOURCE, THE SERVICE WILL NOT WORK DURING A COMMERCIAL POWER OUTAGE. IT IS RECOMMENDED THAT YOU MAINTAIN A LANDLINE FOR EMERGENCY CALLS. YOUR PHONE CARRIER IS RESPONSIBLE FOR PROVIDING 911 EMERGENCY SERVICE. WE CANNOT ASSURE YOU THAT, IF YOU PLACE A 911 CALL USING THE SERVICE, A CONNECTION WILL BE ESTABLISHED; OR THAT ANY CONNECTION ESTABLISHED WILL BE WITH THE PROPER EMERGENCY SERVICE PROVIDER; OR THAT YOUR CORRECT ADDRESS WILL BE ELECTRONICALLY AVAILABLE TO THE EMERGENCY SERVICE PROVIDER; OR THAT CAPTIONING SERVICES WILL NOT SLOW THE RESPONSE TIME OR THE RELAY OF EMERGENCY INFORMATION.

The Hamilton CapTel Call Center is not an emergency call center and does not assume responsibility for the call.