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CapTel Phone

Frequently Asked Questions

1. I have a patient who is currently eligible for a CapTel phone. Can I get them one for no cost?
Yes! By certifying that your patient is an individual with hearing loss who needs Captioned Telephone Service to communicate in a manner that is functionally equivalent to telephone service experienced by individuals without hearing difficulties, your patient can obtain a Hamilton CapTel phone at no cost.

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2. What if my patient doesn’t want to fill out the form? Can they obtain a CapTel phone a different way?
The CapTel phone is also available to individuals for a cost of $75 and can be purchased online or by calling 888-225-9211.

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3. How long will the phone be available at no cost? Will this change?
Captioned Telephone Service (IP CTS) is regulated and funded by the Federal Communications Commission (FCC). The FCC may change IP CTS regulations at any time with little notice. As a result, Hamilton CapTel program rules, guidelines and pricing may change. For the most up-to-date FCC regulations and Certification/Order Form please visit: HamiltonCapTel.com/hhc/fcc.html.

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4. What steps do my patients need to take to get a Hamilton CapTel phone?
You and your patient can simply fill out the appropriate sections of the Certificate of Hearing Loss/Order Form and fax or scan and email to Hamilton CapTel for processing. The new form is available to download at HamiltonCapTel.com/hhc. You may also request order pads of the form and keep hard copies in your office. To order, call 800-826-7111 or email hhc@hamiltoncaptel.com.

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5. Why do my patients need to provide their last four digits of their Social Security Number and their Date of Birth on the Certificate of Hearing Loss/Order Form?
To guard against TRS fraud, abuse, and waste, in August 2013, the FCC adopted regulations requiring consumers who are registering for IP CTS to provide the following information to their IP CTS providers: full name, date of birth, address, telephone number, and the last four digits of the consumer’s social security number. This information is held strictly confidential by Hamilton CapTel and will be provided only to the FCC, if and when required of all Captioned Telephone users.

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6. Why did the FCC make this change in the Order?
The FCC is working to protect the long term success of the Fund created through the Americans with Disabilities Act (ADA). The changes were approved and submitted on August 26, 2013 and they went into effect on September 30, 2013. The Order is intended to maintain the viability of the fund that provides captioned telephone at no cost to users.

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7. Can I still receive materials relevant to the CapTel phone and other CapTel options such as Hamilton CapTel for PC/Mac, Smartphones and Tablets at no cost?
Yes! All educational and informational materials are available at no cost. You may order a demo phone and display stand at no cost as well.

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8. I’m not really sure of some of these Program details. Where can I go to get some additional answers?
You have several options:
  1. You may email us at hhc@HamiltonCapTel.com
  2. You may visit our website at HamiltonCapTel.com/hhc
  3. You may also call us at 800-826-7111. We are here to get you the answers you are seeking.

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