Yes! By certifying that your patient is an individual with hearing loss who needs Captioned Telephone Service to communicate in a manner that is functionally equivalent to telephone service experienced by individuals without hearing difficulties, your patient can obtain a Hamilton CapTel phone at no cost.
Captioned Telephone Service (IP CTS) is regulated and funded by the Federal Communications Commission (FCC). The FCC may change IP CTS regulations at any time with little notice. As a result, Hamilton CapTel program rules, guidelines and pricing may change. For the most up-to-date FCC regulations and Certification/Order Form please visit:
You and your patient can simply fill out the appropriate sections of the Certificate of Hearing Loss/Order Form and fax or scan and email to Hamilton CapTel for processing. The new form is available to download at
HamiltonCapTel.com/hhc. You may also request order pads of the form and keep hard copies in your office. To order, call 800-826-7111 or email
To guard against TRS fraud, abuse, and waste, in August 2013, the FCC adopted regulations requiring consumers who are registering for IP CTS to provide the following information to their IP CTS providers: full name, date of birth, address, telephone number, and the last four digits of the consumer’s social security number. This information is held strictly confidential by Hamilton CapTel and
will be provided only to the FCC,
if and when required of all Captioned Telephone users.
The FCC is working to protect the long term success of the Fund created through the Americans with Disabilities Act (ADA). The changes were approved and submitted on August 26, 2013 and they went into effect on September 30, 2013. The Order is intended to maintain the viability of the fund that provides captioned telephone at no cost to users.