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Frequently Asked Questions About the Hamilton CapTel Noah Module

1. What is the current version of the Hamilton CapTel Noah Module?
The latest version of the Certification of Hearing Loss/Order Form Noah Module is 1.0.504.

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2. What versions of Noah does the Hamilton CapTel module support?
The Hamilton CapTel module supports all versions of Noah 4.4 and above.

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3. What versions of Microsoft Windows™ does the Hamilton CapTel module support?
The Hamilton CapTel module supports Windows 7 Pro (X86), Windows 7 Pro (X64), Windows 8.1 Pro (X64), Windows 10 Pro (X64). For more information on Noah 4 installation requirements, visit the HIMSA learning center.

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4. Is the Hamilton Captel Noah module certified by HIMSA?
Yes, the current version of the Hamilton CapTel Noah module was certified by HIMSA and released publicly on May 19, 2016. All certified modules can be identified on the HIMSA website.

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5. How do I get the Hamilton CapTel Noah module?
Visit the “How To” page and following the instructions found there.

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6. How much does the Hamilton CapTel Noah module cost?
There is no cost to you or your patient for using the Hamilton CapTel Noah module or for participating in the Hamilton CapTel Hearing Healthcare Program.

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7. Does the Hamilton CapTel Noah module require an Internet connection?
Yes, in order to submit the Certification of Hearing Loss/Order Form via the Hamilton CapTel Noah Module, an Internet connection is required.

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8. Is my patient’s information secure when submitting the Certification of Hearing Loss/Order form via the Noah Module?
Yes, all data submitted via the module is encrypted when traveling over the Internet. All precautions are taken to secure your patient’s personal information while processing the order.

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9. What happens after I submit the Certification of Hearing Loss/Order Form via the Noah module?
You will receive a notification that the order was submitted. Before the Hamilton CapTel phone ships, the applicant will be contacted to verify delivery information. Please allow 1-3 weeks for delivery.

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10. Can I check on the status of my patient’s order?
When the Certification of Hearing Loss/Order Form is completed, you will receive an associated Certification ID as part of the completed form. If you have questions or need to contact Hamilton CapTel about the certification, complete the support form and include the Certification ID.

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