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PC/Mac

Placing a CapTel Call on your PC/Mac

In order to place a Hamilton CapTel call, you will have to log in with your Hamilton CapTel Username and Password, or with your Facebook Account. Upon logging in, you will be directed to the Place & Receive Calls page. You can now place your call by entering your telephone number and the number you want to call. Then click on the "Place Call" button.

You will receive a call on your phone from the Hamilton CapTel Call Center. Once you answer, the person you are calling will be dialed automatically. A new screen will appear on your computer where you will be able to read the captions of everything the person you're calling says. You will also see details of your call in progress (i.e. the number of rings, etc.)

When the person you are calling answers, you will hear what is being said and be able to read the captions on screen. If your call is answered by a message system, the message will be captioned and you can leave a message accordingly.

You can end your call at anytime by hanging up your phone or clicking on the End Call button on your computer screen.

Place a Hamilton CapTel Call Now!

  1. Type in your telephone number. This is the number where you can be reached directly. You can change this number based on your location and/or available phone (i.e. home, office or mobile phone).
  2. Type in the Number to Dial. This is the telephone number of the person you wish to call.
  3. Click on the Place Call button.
  4. Answer your phone when it rings. The Hamilton CapTel Call Center will call you first, and then call the number you entered.
  5. Talk, smile, laugh, listen and see what they say.

Limitations of Emergency Calls for Web and Mobile CapTel Services

Web and mobile CapTel services, which include without limitation, Hamilton CapTel Service ("Hamilton CapTel for PC/Mac" or "Hamilton CapTel for Smartphones" or "Hamilton CapTel for Tablets") handle 911 calling differently than traditional telephone services. Using traditional telephone services is the fastest way to call 911, as your telephone, TTY or CapTel phone provide a direct link to your emergency service provider.  In contrast, web and mobile CapTel services do not provide a direct link, so it is important that you provide your location information to the 911 center at the beginning of the call in order to transmit your physical location to an emergency center.

WEB AND MOBILE CAPTEL EMERGENCY CALLS ARE NOT THE SAME AS TRADITIONAL TELEPHONE OR TTY EMERGENCY CALLS. IN AN EMERGENCY, HAMILTON RECOMMENDS THAT YOU USE A TELEPHONE, TTY OR CAPTEL PHONE IF POSSIBLE TO MAKE AN EMERGENCY CALL IN ORDER TO CONNECT YOU DIRECTLY WITH EMERGENCY OFFICIALS. WITH A WEB OR MOBILE CAPTEL EMERGENCY CALL, HAMILTON MAY NOT AUTOMATICALLY BE ABLE TO OBTAIN YOUR LOCATION INFORMATION OR ROUTE YOUR CALL TO APPROPRIATE EMERGENCY PERSONNEL.

IF THE PHONE, COMPUTER OR MODEM USED TO ACCESS THE INTERNET DOES NOT HAVE A BACKUP POWER SOURCE, THE SERVICE WILL NOT WORK DURING A COMMERCIAL POWER OUTAGE. IT IS RECOMMENDED THAT YOU MAINTAIN A LANDLINE FOR EMERGENCY CALLS. YOUR PHONE CARRIER IS RESPONSIBLE FOR PROVIDING 911 EMERGENCY SERVICE. WE CANNOT ASSURE YOU THAT, IF YOU PLACE A 911 CALL USING THE SERVICE, A CONNECTION WILL BE ESTABLISHED; OR THAT ANY CONNECTION ESTABLISHED WILL BE WITH THE PROPER EMERGENCY SERVICE PROVIDER; OR THAT YOUR CORRECT ADDRESS WILL BE ELECTRONICALLY AVAILABLE TO THE EMERGENCY SERVICE PROVIDER; OR THAT CAPTIONING SERVICES WILL NOT SLOW THE RESPONSE TIME OR THE RELAY OF EMERGENCY INFORMATION.

Hamilton is required to transmit 911 emergency calls for web and mobile CapTel services in accordance with federal law and policies. As part of this requirement, and in order to transmit important information to emergency service providers, your name, number, and location may be requested at the beginning of an emergency call. Hamilton is not able to identify the location of mobile devices that may be used. If registered location information is from another location other than where the User is calling from, and the User does not provide the location of where they are calling from , the call may not be connected to the appropriate Emergency Service Provider or Public Service Answering Point.

The Hamilton CapTel Call Center is not an emergency call center and does not assume responsibility for the call.

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