The Hamilton CapTel App works on Android devices operating on OS 2.1 or higher. Visit the SmartPhone Selector to better understand which models are compatible and how the app works with your wireless network.
No, the Hamilton CapTel App is free. You must have a Hamilton CapTel account in order to use the service. Upon registering for an account, you will have the option to 1.) pay $75 for the account, or 2.) provide certification from a third party that you qualify to use the service, or, 3.) if you have already purchased a CapTel phone, we will verify you have a phone, and you may be asked to respond to a few questions).
The service is provided as a part of the Americans with Disabilities Act and is regulated and funded by the Federal Communications Commission (FCC). To maintain the integrity of the fund that pays for the service, the FCC requires that each individual using the service has a need for functional equivalent service. You may choose to self-certify by having already purchased a CapTel phone, pay $75 for a Hamilton CapTel account, or obtain certification from a third party professional.
You can enter the 10-digit number you would like to dial in the "Number to dial" field. When connected, you'll be able to listen while reading captions of the instructions and use your phone to enter numbers when prompted. To access your phone's keypad, you will need to swipe the top task bar and select the phone application. To return to the captions, use the back button on your device.
Yes, you can select numbers to dial from your Android Contacts through the Hamilton CapTel App. Simply touch the "Contacts" tab within the app and you'll see all of your contacts there. Select the name/number of the person you would like to call and your call will be placed!
Yes, you can! To find out if you already have a Call Me # associated with your Android, visit the "Options" tab. If you see a ten-digit number in the "Hamilton CapTel Call Me #" field, you've already registered for a number. If you don't see a ten-digit number here, simply log into your account at www.HamiltonCapTel.com/login, and visit the "Receive Calls" page.
You may need to reset your session with Hamilton CapTel. To reset your connection, simply turn "Receive Calls" OFF. After a few seconds, turn "Receive Calls" back ON. This should do the trick. If problems persist, please contact our Customer Service representatives!
If you log into Hamilton CapTel on a PC/Mac, your captioned calls will be directed to your PC/Mac and to the number that is entered in the "I'm at this number" field. Once you log out of your PC/Mac, your Android will start receiving captioned calls again.
With your Hamilton CapTel Call Me #, the person you are calling will be able to view your Call Me # via Caller ID.
If you do not have a Hamilton CapTel Call Me #, the person you are calling will be able to view the telephone number you are using to talk on the phone (the number you entered in the "My Telephone Number" field on the "Options" tab).
Yes, you can view captions of a conversation immediately after the call is disconnected. If "Save Calls" under "Options" is checked in green, your calls will automatically be saved and you will have the ability to view them at any time. If this feature is not set, you will receive a prompt after each call asking whether or not you would like to save your captions.
To view saved conversations, click on "Saved Calls" at the top and select the call you wish to review.