Smartphone
Android App
Frequently Asked Questions: App for Android
- 1. Is the Hamilton CapTel App for Android compatible with all Android versions?
- The Hamilton CapTel App works on Android devices operating on OS 2.1 or higher. Visit the SmartPhone Selector to better understand which models are compatible and how the app works with your wireless network.
- 2. Is there a charge for the Hamilton CapTel App for Android?
- No, the Hamilton CapTel App is free. You must have a Hamilton CapTel account in order to use the service. Upon registering for an account, you will have the option to 1.) pay $75 for the account, or 2.) provide certification from a third party that you qualify to use the service, or, 3.) if you have already purchased a CapTel phone, we will verify you have a phone, and you may be asked to respond to a few questions).
- 3. Where can I obtain the Hamilton CapTel App for Android?
- You can download the free Hamilton CapTel App at Google Play on your phone. Search "Hamilton CapTel" or download directly at Google Play.
- 4. Why do I need to provide certification that I have a hearing loss?
- The service is provided as a part of the Americans with Disabilities Act and is regulated and funded by the Federal Communications Commission (FCC). To maintain the integrity of the fund that pays for the service, the FCC requires that each individual using the service has a need for functional equivalent service. You may choose to self-certify by having already purchased a CapTel phone, pay $75 for a Hamilton CapTel account, or obtain certification from a third party professional.
- 5. Is there a live captioning assistant on the call while I place and receive my captioned telephone calls?
- Yes, a live Captioning Assistant (CA) generates captions of what's said to you during your call through the use of advanced voice recognition software.
- 6. I already have a Hamilton CapTel user account. Can I use the same username/password for the Hamilton CapTel App for Android?
- Yes. Once you download the Hamilton CapTel App, simply enter your Hamilton CapTel username and password and log in. Place and receive calls with the app and start receiving captions immediately.
- 7. Can I use my Hamilton CapTel account on my Android Smartphone and Tablet?
- Yes, you can use your Hamilton CapTel account on your Android Smartphone and Tablet.
However, if you have a Hamilton CapTel Call Me #. you will only be able to receive calls on one device, not both. Your calls will be routed to your last device used with Hamilton CapTel.
- 8. How do I place a call with the Hamilton CapTel App for Android?
- Full details on how to place calls using the Hamilton CapTel App for Android can be viewed at Placing Calls.
- 9. Can I add my extension to the "My Phone Number" box in the "Options" tab?
- At this time, Hamilton CapTel does not allow extensions to be added to the phone number you're using with the service.
- 10. Can I dial a number with an extension or access options on interactive voice recording menus?
- You can enter the 10-digit number you would like to dial in the "Number to dial" field. When connected, you'll be able to listen while reading captions of the instructions and use your phone to enter numbers when prompted. To access your phone's keypad, you will need to swipe the top task bar and select the phone application. To return to the captions, use the back button on your device.
- 11. Can I place calls using my existing Android Contacts?
- Yes, you can select numbers to dial from your Android Contacts through the Hamilton CapTel App. Simply touch the "Contacts" tab within the app and you'll see all of your contacts there. Select the name/number of the person you would like to call and your call will be placed!
- 12. Can I place a call using Spanish with the Hamilton CapTel App for Android?
- Yes. Spanish captions are available on Hamilton CapTel from 7am to 11pm CT, 7 days a week. To enable Spanish captions, click on the "Espanol" button on the "Options" tab of the app.
- 13. Can I receive a call with the Hamilton CapTel App for Android?
- Yes. Learn how to receive calls using the Hamilton CapTel App by simply visiting Receiving Calls.
- 14. I have a Hamilton CapTel Call Me #, can I use it on my Android?
- Yes, you can! To find out if you already have a Call Me # associated with your Android, visit the "Options" tab. If you see a ten-digit number in the "Hamilton CapTel Call Me #" field, you've already registered for a number. If you don't see a ten-digit number here, simply log into your account at www.HamiltonCapTel.com/login, and visit the "Receive Calls" page.
- 15. I have a Hamilton CapTel Call Me # on my Android. Why aren't my calls coming through?
- You may need to reset your session with Hamilton CapTel. To reset your connection, simply turn "Receive Calls" OFF. After a few seconds, turn "Receive Calls" back ON. This should do the trick. If problems persist, please contact our Customer Service representatives!
- 16. I have a Hamilton CapTel Call Me # on my Android, if I use Hamilton CapTel on a PC/Mac, where will my calls be directed?
- If you log into Hamilton CapTel on a PC/Mac, your captioned calls will be directed to your PC/Mac and to the number that is entered in the "I'm at this number" field. Once you log out of your PC/Mac, your Android will start receiving captioned calls again.
- 17. I do not have a Hamilton CapTel Call Me #. What happens if I have "Receive Calls" turned "OFF" and someone tries to call me through the Hamilton CapTel App?
- The person will receive the following message: "The Web CapTel user is not available."
- 18. How does Caller ID work with the Hamilton CapTel App for Android?
- With your Hamilton CapTel Call Me #, the person you are calling will be able to view your Call Me # via Caller ID.
If you do not have a Hamilton CapTel Call Me #, the person you are calling will be able to view the telephone number you are using to talk on the phone (the number you entered in the "My Telephone Number" field on the "Options" tab).
- 19. Can I customize the font or background settings on the Hamilton CapTel App for Android during a captioned call?
- You can change these features any time during a captioned call, however, it is recommended that you set your features prior to making and receiving calls.
- 20. Can I review the conversation (scroll up or down) while still on the call?
- Yes, the scroll feature works at anytime during the call process.
- 21. Can I access the "Options" tab during a call?
- You can access the "Options" tab during the call, however, it is recommended that you set your call preferences prior to making and receiving calls.
- 22. Can I save and review the captions of a conversation after the call has been disconnected?
- Yes, you can view captions of a conversation immediately after the call is disconnected. If "Save Calls" under "Options" is checked in green, your calls will automatically be saved and you will have the ability to view them at any time. If this feature is not set, you will receive a prompt after each call asking whether or not you would like to save your captions.
To view saved conversations, click on "Saved Calls" at the top and select the call you wish to review.
- 23. How do I delete saved calls from the Hamilton CapTel App for Android?
- You can delete saved calls in the "Saved Calls" menu. Click the checkbox of the call(s) you wish to delete. Select "Delete"
- 24. Can deleted calls be recovered?
- No. Once the calls are deleted, they cannot be recovered.
- 25. Can I change my username or password within the Hamilton CapTel App for Android?
- No. You can change your username/password by accessing your profile at www.HamiltonCapTel.com/login.
- 26. Can I place a 911 call with Hamilton CapTel?
- Please refer to the 911 page for information on using Hamilton CapTel for emergency calls.
- 27. I'm experiencing difficulty connecting to Hamilton CapTel service. How do I know if there's a service interruption occurring?
- Please visit the Service Updates section under "Support" for information about current service interruptions Hamilton CapTel may be experiencing.
