In order to use the service, you must register for a Hamilton CapTel Account. This one-time registration allows you to provide Hamilton with necessary information as well as certify that you have a hearing loss that necessitates the use of captioned telephone services.
The FCC works to protect captioned telephone service from potential misuse by people who may not need captioning assistance. Your registration information confirms that you are at least 18 years of age, and are a U.S. citizen. All information provided is treated, by law, as confidential.
All information gathered is secure and confidential in accordance with FCC requirements. Your information is not used for marketing or promotional purposes unless you have specifically opted-in to receive information from Hamilton CapTel.
Yes. Once you download the Hamilton CapTel App, simply enter your Hamilton CapTel username and password and log in. You can then place and receive calls with the app and begin receiving captions immediately.
You can enter the 10-digit number you would like to dial in the "Number to dial" field. When connected, you'll be able to listen while reading captions of the instructions and use your phone to enter numbers when prompted. To access the keypad function of your phone, you will need to touch the green bar at the top of your phone. To return to the captions, click on the home button twice, then select the Hamilton CapTel App.
Yes, you can select numbers to dial from your Contacts through the Hamilton CapTel App. Simply touch the "Contacts" tab within the app and you'll see your contacts there. Select a name/number of the person you would like to call and your call will be placed!
The only U.S. Territory that the Call Me # is available in is Puerto Rico. The Call Me # is not available in the following U.S. Territories: American Samoa, Guam, United States Minor Outlying Islands, U.S. Virgin Island, and Northern Mariana Islands.
If you are not able to obtain a Hamilton CapTel Call Me #, you can receive calls in a different manner. First, you must enter and save a phone number in the "Receive Calls" section in order to receive captions through Hamilton CapTel. The person calling you must first dial the Hamilton CapTel Call Center at 1-855-318-8818 and then enter your phone number, followed by the pound (#) sign.
Yes you can! To find out if you already have a Call Me # associated with your iPhone, visit the "Options" tab. If you see a ten-digit number in the "Hamilton CapTel Call Me #" field, you've already registered for a number. If you don't see a ten-digit number here, simply log into your account at www.HamiltonCapTel.com/login and visit the "Receive Calls" page.
You may need to reset your session with Hamilton CapTel. To reset your connection, simply turn "Receive Calls" OFF. After a few seconds, turn "Receive Calls" back ON. This should do the trick. If problems persist, please contact our Customer Service representatives!
If you log into Hamilton CapTel on a PC/Mac, your captioned calls will be directed to your PC/Mac and to the number that is entered in the "I'm at this number" field. Once you log out of your PC/Mac, your iPhone will start receiving captioned calls again.
The Call Me # allows callers to reach you with a single phone number, allowing you to receive captions. It also makes it easier for them to store your phone number in their contacts or phone book. If they attempt to dial your number using the toll-free number, the caller will receive the following message: "The person you are calling is currently unavailable. Please call back at a later time. Thank you."
If you have a Hamilton CapTel Call Me #, the person you are calling will be able to view your Call Me # via Caller ID.
If you do not have a Hamilton CapTel Call Me #, the person you are calling will be able to view the telephone number you are using to talk on the phone (the number you entered in the "My Telephone Number" field on the "Options" tab).
Yes. When the call ends, click on "Save Call" which is located on the upper right corner of the Outgoing Call page. This will automatically save the most recent conversation. To view saved conversations, click on the "Saved" icon from the menu and select the saved call you wish to review.
You will need to adjust the privacy feature of the contacts on your device. Simply open Settings > Privacy > Contacts and make sure that the button for Hamilton is turned "ON". If you continue to have problems, please contact customer care.