HamiltonCapTel.com - See what they say

Smartphone

iPhone App

Frequently Asked Questions: App for iPhone

1. Is the Hamilton CapTel App compatible with all iPhone versions?
The Hamilton CapTel App will work with the iPhone 3G, 3GS, 4, 4S, and 5 with iOS 4.0 or higher. Visit the SmartPhone Selector to better understand how the app works with your wireless network.

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2. Is there a charge for the Hamilton CapTel App?
There is no charge for a Hamilton CapTel Account or for the Hamilton CapTel App.

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3. Where can I obtain the Hamilton CapTel App?
You can download the free Hamilton CapTel App at the Apple store on your iPhone or computer. Search "Hamilton CapTel" or download directly at the Apple Store.

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4. Is there a live captioning assistant on the call while I place and receive my captioned telephone calls?
Yes, a live Captioning Assistant (CA) generates captions of what's said to you during your call through the use of advanced voice recognition software.

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5. I already have a Hamilton CapTel user account. Can I use the same username/password for the Hamilton CapTel App?
Yes. Once you download the Hamilton CapTel App, simply enter your Hamilton CapTel username and password and log in. You can then place and receive calls with the app and begin receiving captions immediately.

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6. Can I use my Hamilton CapTel account on my iPhone and a Tablet?
Yes, you can use your Hamilton CapTel account on your iPhone and a Tablet.

However, if you have a Hamilton CapTel Call Me #. you will only be able to receive calls on one device, not both. Your calls will be routed to the last device used.

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7. How do I place a call with the Hamilton CapTel App?
Full details on how to place calls using the Hamilton CapTel App can be viewed at Placing Calls.

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8. Can I add my extension to the "My Phone Number" box in the "Options" tab?
At this time, Hamilton CapTel does not allow extensions to be added to the phone number you're using with the service.

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9. Can I dial a number with an extension or access options on interactive voice recording menus?
You can enter the 10-digit number you would like to dial in the "Number to dial" field. When connected, you'll be able to listen while reading captions of the instructions and use your phone to enter numbers when prompted. To access the keypad function of your phone, you will need to touch the green bar at the top of your phone. To return to the captions, click on the home button twice, then select the Hamilton CapTel App.

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10. Can I place calls using my existing Contacts on my device?
Yes, you can select numbers to dial from your Contacts through the Hamilton CapTel App. Simply touch the "Contacts" tab within the app and you'll see your contacts there. Select a name/number of the person you would like to call and your call will be placed!

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11. Can I place a call using Spanish with the Hamilton CapTel App?
Yes. Spanish captions are available on Hamilton CapTel from 7am to 11pm CT, 7 days a week. To enable Spanish captions, click on the "Espanol" button on the "Options" tab of the app.

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12. Can I receive a call with the Hamilton CapTel App?
Yes. Learn how to receive calls using the Hamilton CapTel App by visiting: Receiving Calls.

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13. I have a Hamilton CapTel Call Me #, can I use it on my iPhone?
Yes you can! To find out if you already have a Call Me # associated with your iPhone, visit the "Options" tab. If you see a ten-digit number in the "Hamilton CapTel Call Me #" field, you've already registered for a number. If you don't see a ten-digit number here, simply log into your account at www.HamiltonCapTel.com/login and visit the "Receive Calls" page.

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14. I have a Hamilton CapTel Call Me # on my iPhone. Why aren't my calls coming through?
You may need to reset your session with Hamilton CapTel. To reset your connection, simply turn "Receive Calls" OFF. After a few seconds, turn "Receive Calls" back ON. This should do the trick. If problems persist, please contact our Customer Service representatives!

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15. I have a Hamilton CapTel Call Me # on my iPhone. If I use Hamilton CapTel on a PC/Mac, where will my calls be directed?
If you log into Hamilton CapTel on a PC/Mac, your captioned calls will be directed to your PC/Mac and to the number that is entered in the "I'm at this number" field. Once you log out of your PC/Mac, your iPhone will start receiving captioned calls again.

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16. I do not have a Hamilton CapTel Call Me #. What happens if I have "Receive Calls" turned "OFF" and someone tries to call me through the Hamilton CapTel App?
The person will receive the following message: "The person you are calling is currently unavailable. Please call back at a later time. Thank you."

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17. If I obtain a Hamilton CapTel Call Me #, will people still be able to dial the toll-free number (855-318-8818) to reach me?
The Call Me # allows callers to reach you with a single phone number, allowing you to receive captions. It also makes it easier for them to store your phone number in their contacts or phone book. If they attempt to dial your number using the toll-free number, the caller will receive the following message: "The person you are calling is currently unavailable. Please call back at a later time. Thank you."

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18. How does Caller ID work with the Hamilton CapTel App for iPhone?
If you have a Hamilton CapTel Call Me #, the person you are calling will be able to view your Call Me # via Caller ID.

If you do not have a Hamilton CapTel Call Me #, the person you are calling will be able to view the telephone number you are using to talk on the phone (the number you entered in the "My Telephone Number" field on the "Options" tab).

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19. Can I customize the font or background settings on the Hamilton CapTel App during a captioned call?
At this time, it is not possible to change these features any time during a captioned call. It is recommended that you set your features prior to making and receiving calls.

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20. Can I review the conversation (scroll up or down) while still on the call?
Yes, the scroll feature works at anytime during the call process.

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21. Can I access the "Options" tab during a call?
At this time, it is not possible to access the "Options" tab during the call. It is recommended that you set your call preferences prior to making and receiving calls.

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22. Can I save and review the captions of a conversation after the call has been disconnected?
Yes. When the call ends, click on "Save Call" which is located on the upper right corner of the Outgoing Call page. This will automatically save the most recent conversation. To view saved conversations, click on the "Saved" icon from the menu and select the saved call you wish to review.

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23. How do I delete saved calls from the Hamilton CapTel App?
You can delete saved calls in the "Saved" menu. Click on "Edit" in the upper right corner and select the saved call(s) you wish to delete. Select "Delete", then select "Done".

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24. Can deleted calls be recovered?
No. Once the calls are deleted, they cannot be recovered.

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25. When I attempt to open the Hamilton CapTel App, it immediately quits or crashes. What can I do to make it work?
You will need to adjust the privacy feature of the contacts on your device. Simply open Settings > Privacy > Contacts and make sure that the button for Hamilton is turned "ON". If you continue to have problems, please contact customer care.

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26. Can I change my username or password within the Hamilton CapTel App?
No. You can change your username/password by accessing your account at www.HamiltonCapTel.com/login.

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27. Can I place a 911 call with Hamilton CapTel?
Please refer to the 911 page for information on using Hamilton CapTel for emergency calls.

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28. I'm experiencing difficulty connecting to Hamilton CapTel service. How do I know if there's a service interruption occurring?
Please visit the Service Updates section under "Support" for information about current service interruptions Hamilton CapTel may be experiencing.

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