From the Hamilton CapTel App call screen, enter the number of the person you wish to call in the "Number to Dial" box. To select a number directly from your iPhone's contact list, simply click on "Contacts" at the bottom of the screen. Be sure that your headset is properly connected and ready to use.
After placing the call, you will automatically be taken to the Captions screen where you will connect with the captioning service. Your iPhone will ring, notifying you that you have received a call from the Hamilton CapTel Call Center. Once you answer, the phone number of the person you wish to call will automatically dial.
In order to start the application and begin viewing the captions of your conversation, you must press the "Home" button on your iPhone, followed by the "Hamilton CapTel App" button.
When the person you are calling answers, you can listen to what is being said while reading the captions on the screen. If your call is answered by a message system, the message will be captioned and you will be able to leave your message accordingly.
You can end your call at anytime by hanging up or clicking the "End Call" button.
To save your conversation, simply click on "Save Call".
Limitations of Emergency Calls for Web and Mobile CapTel Services
Web and mobile CapTel services, which include without limitation, Hamilton CapTel Service ("Hamilton CapTel for PC/Mac" or "Hamilton CapTel for Smartphones" or "Hamilton CapTel for Tablets") handle 911 calling differently than traditional telephone services. Using traditional telephone services is the fastest way to call 911, as your telephone, TTY or CapTel phone provide a direct link to your emergency service provider. In contrast, web and mobile CapTel services do not provide a direct link, so it is important that you provide your location information to the 911 center at the beginning of the call in order to transmit your physical location to an emergency center.
WEB AND MOBILE CAPTEL EMERGENCY CALLS ARE NOT THE SAME AS TRADITIONAL TELEPHONE OR TTY EMERGENCY CALLS. IN AN EMERGENCY, HAMILTON RECOMMENDS THAT YOU USE A TELEPHONE, TTY OR CAPTEL PHONE IF POSSIBLE TO MAKE AN EMERGENCY CALL IN ORDER TO CONNECT YOU DIRECTLY WITH EMERGENCY OFFICIALS. WITH A WEB OR MOBILE CAPTEL EMERGENCY CALL, HAMILTON MAY NOT AUTOMATICALLY BE ABLE TO OBTAIN YOUR LOCATION INFORMATION OR ROUTE YOUR CALL TO APPROPRIATE EMERGENCY PERSONNEL.
IF THE PHONE, COMPUTER OR MODEM USED TO ACCESS THE INTERNET DOES NOT HAVE A BACKUP POWER SOURCE, THE SERVICE WILL NOT WORK DURING A COMMERCIAL POWER OUTAGE. IT IS RECOMMENDED THAT YOU MAINTAIN A LANDLINE FOR EMERGENCY CALLS. YOUR PHONE CARRIER IS RESPONSIBLE FOR PROVIDING 911 EMERGENCY SERVICE. WE CANNOT ASSURE YOU THAT, IF YOU PLACE A 911 CALL USING THE SERVICE, A CONNECTION WILL BE ESTABLISHED; OR THAT ANY CONNECTION ESTABLISHED WILL BE WITH THE PROPER EMERGENCY SERVICE PROVIDER; OR THAT YOUR CORRECT ADDRESS WILL BE ELECTRONICALLY AVAILABLE TO THE EMERGENCY SERVICE PROVIDER; OR THAT CAPTIONING SERVICES WILL NOT SLOW THE RESPONSE TIME OR THE RELAY OF EMERGENCY INFORMATION.
Hamilton is required to transmit 911 emergency calls for web and mobile CapTel services in accordance with federal law and policies. As part of this requirement, and in order to transmit important information to emergency service providers, your name, number, and location may be requested at the beginning of an emergency call. Hamilton is not able to identify the location of mobile devices that may be used. If registered location information is from another location other than where the User is calling from, and the User does not provide the location of where they are calling from , the call may not be connected to the appropriate Emergency Service Provider or Public Service Answering Point.
The Hamilton CapTel Call Center is not an emergency call center and does not assume responsibility for the call.