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Hamilton Mobile CapTel App FAQs

Hamilton Mobile CapTel offers a feature-rich Captioned Telephone experience that makes it easy for people with hearing loss to talk on the phone wherever they are. Explore the FAQs below to learn how the features work, how to customize your experience, how to place, receive and review call captions, and much more.

Download on the Apple App Store   Get the app on Google Play

 

Browser Caption Viewing

  1. What is Browser Caption Viewing?
  2. How do I enable Browser Caption Viewing inside the Hamilton Mobile CapTel app?
  3. Can I customize my caption preferences when using Browser Caption Viewing?
  4. How long will I remain logged into Browser Caption Viewing?

Features

  1. Can I change the font style and color along with the background color of the captioning screen for Hamilton Mobile CapTel?
  2. Can I customize font preferences and background colors on the Hamilton Mobile CapTel app during a captioned call?
  3. Can I review captions (scroll up or down) while on a call?
  4. What features can I access during a captioned call?
  5. Can I review captions of a conversation after the call has disconnected?
  6. How do I delete a call from the Hamilton Mobile CapTel app?

General

  1. Which operating systems are compatible with the Hamilton Mobile CapTel app for iOS?
  2. Which operating systems are compatible with the Hamilton Mobile CapTel app for Android?
  3. Is there a charge to download and use the Hamilton Mobile CapTel app?
  4. Where can I find and download the Hamilton Mobile CapTel app?
  5. How are captions generated when using the Hamilton Mobile CapTel app?

Placing Calls

  1. How do I place a call with the Hamilton Mobile CapTel app?
  2. Can I dial a number that includes an extension or access option on an Interactive Voice Response (IVR) menu when using the Hamilton Mobile CapTel app?
  3. When I place a call using the Hamilton Mobile CapTel app, what number appears on the person’s Caller ID?
  4. How do I set up Custom Caller ID so that my mobile device phone number is displayed on the Caller ID of the people I’m calling?
  5. How do I remove my mobile device phone number as my Custom Caller ID so that it does not display on the Caller ID of the people I’m calling?
  6. How do I change the Custom Caller ID to a different mobile device phone number?

Receiving Calls

  1. How do I receive calls with the Hamilton Mobile CapTel app?
  2. Is the Hamilton Mobile CapTel Call Me # available in U.S. Territories?
  3. iOS Devices -- How do I set up Call Forwarding so that people can dial my mobile device phone number instead of my Hamilton CapTel Call Me # to reach me via the Hamilton Mobile CapTel app?
  4. Android Devices -- How do I set up Call Forwarding so that people can dial my mobile device phone number instead of my Hamilton CapTel Call Me # to reach me via the Hamilton Mobile CapTel app?
  5. iOS Devices -- How do I turn Call Forwarding off so when people dial my mobile device phone number, it does not immediately connect to my Hamilton Mobile CapTel app?
  6. Android Devices -- How do I turn Call Forwarding off so when people dial my mobile device phone number, it does not immediately connect to my Hamilton Mobile CapTel app?

Registration

  1. I don’t have a Hamilton CapTel account, do I need to register for one in order to use Hamilton Mobile CapTel?
  2. What does Hamilton do with my information when I submit my registration?
  3. I already have a Hamilton CapTel user account. Can I use the same email and password for the Hamilton Mobile CapTel app?
  4. Can I use the same login credentials for Hamilton Mobile CapTel that I currently use for Hamilton Web CapTel?
  5. Why am I required to register my Date of Birth and the last four (4) of my Social Security Number?

Voicemail

  1. Can I use the Hamilton Mobile CapTel app to retrieve and view captions of voicemail messages left directly on my mobile device?
  2. How do I retrieve Voicemail messages left directly within my Hamilton Mobile CapTel app?
  3. iOS Devices -- Can I record a custom Voicemail greeting message in the Hamilton Mobile CapTel app?
  4. Android Devices -- Can I record a custom Voicemail greeting message in the Hamilton Mobile CapTel app?
  5. What is the maximum length of time allowed for someone to leave a voicemail message on my Hamilton Mobile CapTel app?
  6. Up to how many messages can be stored in the voicemail of my Hamilton Mobile CapTel app?
  7. How long can voicemail messages be stored in the Hamilton Mobile CapTel app?

 

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